Frequently Asked Questions

Shipping & Delivery

Where do you ship?

We ship to multiple countries and regions. Available delivery destinations will be shown at checkout.

How long does delivery take?

Orders are usually processed within 1–3 business days. After dispatch, delivery normally takes approximately 10–15 business days. Remote areas, public holidays and peak seasons may require additional time.

How can I track my order?

Once your order has been dispatched, we will email you a tracking number and tracking link. Please allow a few days for the carrier to update the tracking information.

Do you offer free shipping?

Yes, we currently offer free standard shipping. Any applicable shipping charges will be clearly displayed before you complete your purchase.

My tracking shows “delivered,” but I have not received my order. What should I do?

Please check your mailbox, doorstep, reception area and any safe places around the property. You may also wish to ask your neighbours or contact the local postal service. If you still cannot locate the parcel, please contact us for assistance.

What should I do if I entered the wrong delivery address?

Please contact us as soon as possible. If the order has not yet been processed or dispatched, we will try to update the address. Once an order has been dispatched, we cannot guarantee that the address can be changed or the parcel intercepted.

Orders & Payments

Can I change or cancel my order?

If your order has not yet entered processing or dispatch, we will do our best to change or cancel it. Please contact us as soon as possible.

Why haven’t I received my order confirmation?

Please check your spam or junk folder and make sure the email address entered at checkout was correct. If you still cannot find the confirmation email, please contact us with your name and order details.

Which payment methods do you accept?

The available credit cards and payment methods will be displayed at checkout.

Why was my payment declined?

Payments may be declined because of insufficient funds, incorrect billing information, security verification or restrictions imposed by your bank. Please check your payment details or contact your card issuer.

Are taxes and duties included in the price?

Applicable taxes and the final amount payable will be displayed at checkout where possible. Depending on the destination, local customs duties or import taxes may apply.

Returns & Refunds

What is your return period?

You may request a return within 30 days of receiving your order, provided that the product meets our return conditions.

How do I request a return or refund?

Please contact our customer service team with your order number, the reason for your request and, where necessary, photographs of the product and packaging. Do not return any product until your return request has been approved.

Can I return an opened product?

For food safety and hygiene reasons, opened or used food supplements cannot normally be returned unless the product is defective, damaged or incorrect.

How long does a refund take?

Once an approved return has been received and inspected, the refund will normally be issued to your original payment method within 10 days. Your bank or payment provider may require additional time to process the refund.

What should I do if my order is damaged, incorrect or incomplete?

Please contact us as soon as possible and provide your order number together with clear photographs of the product and outer packaging. After verification, we will offer an appropriate replacement or refund solution.

Products & Usage

How should I take the product?

Always follow the directions and recommended daily dose shown on the product label. Do not exceed the stated recommended daily dose.

What is the best time to take the product?

The recommended timing varies by product. Please follow the instructions on the label. If you take medication or have an existing medical condition, consult a healthcare professional before use.

Can I take several supplements together?

Some products may contain the same or similar ingredients. Check each product label carefully to avoid exceeding the recommended intake. If you are unsure, consult a doctor, pharmacist or other qualified healthcare professional.

How long does it take to notice results?

Individual experiences vary depending on diet, lifestyle and personal circumstances. We cannot guarantee a specific result or timeframe. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.

Can children, pregnant or breastfeeding women use these products?

Unless the product label specifically states otherwise, children and women who are pregnant or breastfeeding should consult a healthcare professional before use. The same applies to anyone taking medication or receiving medical treatment.

Do your products contain allergens?

Please review the complete ingredient and allergen information on the product page and packaging before use. Do not use the product if you are allergic or sensitive to any of its ingredients.

How should I store the product?

Store the product in a cool, dry place away from direct sunlight, heat and moisture. Keep it out of the reach of children.

Can food supplements replace medicines?

No. Food supplements are not intended to diagnose, treat, cure or prevent any disease. They should not replace prescribed medication, professional medical advice or a varied and balanced diet.